Shipping policy

At Masculine Moda, every order ships free, worldwide. This policy explains how and when your order will reach you. If you have any questions, contact us at masculinemodaltd@gmail.com or on WhatsApp at +1-306-501-4186.

1. Free Worldwide Shipping

Standard shipping is free on all orders, to every country we deliver to, with no minimum order value. The shipping cost shown at checkout will be $0.00.

2. Where We Ship

We ship to most countries worldwide, including Canada, the United States, the United Kingdom, Europe, the Middle East, Asia and Australia. If your country is not available at checkout, please contact us and we will do our best to help.

3. Order Processing Time

Processing time is the time we need to prepare, quality-check and pack your order before it is handed to the courier. Orders are processed on business days (Monday to Friday, excluding public holidays).

Order type	Processing time
Ready-to-wear (standard sizes)	2–4 business days
Custom size / made-to-measure	10–15 business days
Wedding & bespoke orders	Confirmed with you at the time of order

During sales, festive seasons and holidays, processing may take a little longer. If there is any delay with your order, we will contact you.

4. Delivery Time

Once dispatched, estimated delivery times are:

Destination	Estimated delivery
Canada & United States	5–10 business days
Rest of the world	7–15 business days

Total time to receive your order = processing time + delivery time. Delivery times are estimates provided by our courier partners and are not guaranteed; delays can occur because of customs, weather, public holidays or other events outside our control.

5. Courier Partners

We ship with trusted international couriers such as DHL, FedEx, Canada Post and Aramex. The courier is selected based on your location to give you the fastest and safest delivery.

6. Order Tracking

As soon as your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can follow your parcel at any time on our Track Order page or in your account. Please allow up to 24–48 hours for tracking information to update after dispatch.

7. Customs, Duties & Taxes

International orders may be subject to import duties, taxes (such as VAT or GST) and customs clearance fees charged by the destination country. These charges are not included in the product price or shipping, and are the responsibility of the customer. They are set by your local customs authority and can vary by country.

If duties or taxes are charged, the courier will usually contact you to collect payment before or at delivery.
If a parcel is refused or not collected because duties were not paid, any return shipping costs and charges incurred will be deducted from your refund.

8. Shipping Address

Please make sure your shipping address and phone number are complete and correct. We are not responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible — we can update the address only before the order has been dispatched.

9. Failed Delivery & Unclaimed Parcels

If the courier cannot deliver your parcel, they will usually leave a notice or try again. Parcels that are not collected and are returned to us can be re-shipped once the re-delivery cost has been paid, or refunded minus the original and return shipping costs.

10. Lost or Damaged Parcels

Every order is carefully packed. If your parcel arrives damaged, please take photos of the package and the item and contact us within 48 hours of delivery. If your tracking shows no movement for more than 10 business days, let us know and we will open an investigation with the courier and arrange a replacement or refund where the parcel is confirmed lost.