FAQs

Choose your piece, select a size (or Custom Size), add it to your bag and check out securely. You'll receive an order confirmation email straight away.

Contact us as soon as possible with your order number. Ready-to-wear orders can be changed before they ship; made-to-measure orders can't be cancelled once tailoring has started.

Use our Size Guide and measure yourself, not your clothes. Between two sizes? Choose the larger one, or order a custom size.

On the product page choose Custom Size and enter your measurements, fit and any embroidery. Your measurements are saved with the order and our tailors contact you if anything is missing.

Yes — book a private appointment in store or over video and a stylist will measure and guide you.

Yes, we ship worldwide and shipping is free on all orders. Every parcel is tracked.

When your order ships we email you a tracking number. Enter it on our Track Order page to see live updates.

Depending on your country, customs duties or taxes may be charged on delivery. These are set by your local customs office.

We accept exchanges or store credit within 15 days of delivery. Items must be unworn with original tags. Custom-made pieces are final sale unless faulty.

Message us with your order number and the item you'd like to return or exchange, and we'll send you the next steps.

Visa, Mastercard, American Express, PayPal, Apple Pay and Shop Pay. All payments are encrypted and processed securely.

Prices are shown in your local currency where available, and you are charged in the currency shown at checkout.