Refund Policy
Masculine Moda
At Masculine Moda, customer satisfaction is our priority. Please read our Refund Policy carefully before making a purchase.
1. Eligibility for Refund
Refunds are applicable only under the following conditions:
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The product received is damaged, defective, or incorrect
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A refund request is raised within 7 days of delivery
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The product is unused, unwashed, and returned in original packaging with tags intact
2. Non-Refundable Items
Refunds will not be issued for:
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Products damaged due to customer misuse or negligence
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Sale or clearance items (unless damaged or defective)
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Innerwear or personal-use items (if applicable)
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Orders placed with incorrect size or color selected by the customer
3. Refund Request Process
To request a refund:
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Email us at support@masculinemoda.com
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Mention your Order ID
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Provide the reason for refund
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Attach clear images or videos of the product (if damaged or defective)
Our support team will review your request and respond within 48 hours.
4. Refund Approval & Processing
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Once approved, the product must be returned as per instructions shared by our team.
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After receiving and inspecting the returned product, the refund will be initiated.
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Refunds are processed within 5–7 business days after inspection.
5. Refund Method
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Refunds will be credited to the original payment method used at checkout.
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For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after details are shared by the customer.
6. Shipping Charges
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Shipping or COD charges are non-refundable, unless the return is due to an error from our side.
7. Cancellation & Refund
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Orders cancelled before dispatch are eligible for a full refund.
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Orders cancelled after dispatch are not eligible for a refund.
8. Policy Updates
Masculine Moda reserves the right to modify or update this Refund Policy at any time without prior notice.
9. Contact Information
For refund-related queries, contact us at:
Email: support@masculinemoda.com
Store Name: Masculine Moda