Shipping & Return Policy
Masculine Moda
At Masculine Moda, we aim to deliver quality products with a smooth shopping experience. Please read our Shipping & Return Policy carefully before placing an order.
Shipping Policy
Order Processing
• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped or delivered on Sundays or public holidays.
Shipping Charges
• Shipping charges (if applicable) are calculated at checkout.
• Any additional charges such as COD fees will be clearly mentioned before payment.
Delivery Timeline
• 3–7 business days
Delivery times may vary depending on location, courier partner, and unforeseen circumstances.
Masculine Moda is not responsible for delays caused by courier services, natural calamities, or government restrictions.
Shipping Address
• Customers must provide accurate shipping details.
• We are not responsible for non-delivery due to incorrect or incomplete address information.
Order Tracking
• Once shipped, tracking details will be shared via email or SMS.
• Customers can track their order using the provided tracking link.
Return Policy
Return Eligibility
Returns are accepted only if:
• The product is damaged, defective, or incorrect
• The return request is raised within 7 days of delivery
• The product is unused, unwashed, and in original packaging with tags intact
Non-Returnable Items
The following items are not eligible for return:
• Products damaged due to misuse or mishandling
• Items on sale or clearance (unless defective)
• Innerwear or personal-use items (if applicable)
Return Process
Email us at support@masculinemoda.com with:
• Order ID
• Reason for return
• Clear images or video (if damaged/defective)
Our team will review and respond within 48 hours.
If approved, return instructions will be shared.
Refund Policy
• Refunds are initiated after successful inspection of the returned product.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Shipping charges are non-refundable, unless the issue is from our side.
Exchange Policy
• Exchanges are subject to product availability.
• Exchange requests follow the same eligibility criteria as returns.
Cancellation Policy
• Orders can be cancelled before dispatch only.
• Once shipped, cancellations are not allowed.
Contact Information
For any shipping, return, or refund related queries:
Email: support@masculinemoda.com
Store Name: Masculine Moda