Refund Policy

Masculine Moda

At Masculine Moda, customer satisfaction is our priority. Please read our Refund Policy carefully before making a purchase.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

• The product received is damaged, defective, or incorrect
• A refund request is raised within 7 days of delivery
• The product is unused, unwashed, and returned in original packaging with tags intact

2. Non-Refundable Items

Refunds will not be issued for:

• Products damaged due to customer misuse or negligence
• Sale or clearance items (unless damaged or defective)
• Innerwear or personal-use items (if applicable)
• Orders placed with incorrect size or color selected by the customer

3. Refund Request Process

To request a refund:

• Email us at support@masculinemoda.com
• Mention your Order ID
• Provide the reason for refund
• Attach clear images or videos of the product (if damaged or defective)

Our support team will review your request and respond within 48 hours.

4. Refund Approval & Processing

• Once approved, the product must be returned as per instructions shared by our team.
• After receiving and inspecting the returned product, the refund will be initiated.
• Refunds are processed within 5–7 business days after inspection.

5. Refund Method

• Refunds will be credited to the original payment method used at checkout.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after details are shared by the customer.

6. Shipping Charges

• Shipping or COD charges are non-refundable, unless the return is due to an error from our side.

7. Cancellation & Refund

• Orders cancelled before dispatch are eligible for a full refund.
• Orders cancelled after dispatch are not eligible for a refund.

8. Policy Updates

Masculine Moda reserves the right to modify or update this Refund Policy at any time without prior notice.

9. Contact Information

For refund-related queries, contact us at:

Email: support@masculinemoda.com
Store Name: Masculine Moda